Very disheartened MTN Customer

Amelia Louw...*** have had a contract with Mtn for the past 2 years.I had a deal on a contract for 2 phones which was purchased on a black Friday special offer . Long story short It has been a nightmare to get my issue resolved not to mention the Lies and pathetic customer service received from the very same store in which I had initially opted into my contractual agreement . On the 11th of September 2023 my device was booked into the store for repair accesment as it was still under warranty in which over and above the warranty I had taken out an additional insurance through mtn at the very same store upon signing my contractual agreement. Enough said it is now 7 months and counting and I have still not received my device nor and update . I had last received a notification via sms stating that my device had been repaired and awaiting collection at the store . Working at the same area location it is a stone throw away from the store so it is quite simple for me to go into the branch . On a daily basis ever since I received the sms which was on the 02.12.2023 I repeat on a daily basis I had been into the store . To my shocking disbelief I was told that there was no device received from repairs and it is still been attended to . To date nobody has even a clue as to where my device is , when I had called the head office number given to me by the sales agent at the store I was informed that they had not even received the device for repairs . The very next I was back at the store in which the same agent Sage Naidoo advised me that what I was told by headoffice was incorrect information and that device was booked in to Samsung for repairs which I had never even received any sort of reference or proof . Sage Naidoo really made no attempt to resolve this matter what's more strange I don't even know his position as I'm unaware if he is a sales agent ,manager or even the owner of the branch as there had never been anybody in the store with higher position for me to escalate my situation . I am frustrated , tired and quite frankly sick of how I have been treated as a customer to MTN and will never want to use their services or even advise anyone to aswell as this is how after sale service works at the branches and contact centre's...

Branch .....MTN Ballito Lifestyle Centre Kzn Sales agent .......Sage Naidoo PLEASE LOOK INTO THIS MATTER ASAP AND LOOK INTO HOW YOUR STAFF OPERATE.