1 reviews | Active since Aug 2012
VERY DISGUSTED IN MTN!!!
I bought 1 GB DATA through my FNB App yesterday 14/09/15 @ 09:55. I noticed that I didn't receive an sms to say that my 1 GB DATA is loaded. After 5 min I dialed *141* to see If my DATA is loaded and saw it shows 0 DATA.<br> <br> I then phoned 808 and the guy told me that I must wait 24 hours and if it doesn't show I must phone back.<br> At 10:00 this morning 15/09/15 I still haven't received my 1 GB DATA and phoned 808 again and talked to a lady called Carmen, she told me to send the proof of purchase and then she will send it to her supervisor and she will put 1 GB DATA on my phone.<br> <br> It is now 12:51 and still no response from the supervisor or my 1GB DATA. Because of my job I have to keep my DATA on, now I don't have any DATA so my airtime is going down. <br> <br> I didn't only lost my money ( R 160 ) & my DATA but also my airtime because of MTN's fault. <br> <br> I want my 1 GB DATA AND the airtime I have lost from yesterday till when I receive my DATA otherwise MTN leave me with no other option but to go to a other cellphone company.<br> <br> Really hope MTN proof me wrong because on this moment I'm not very impressed or happy with MTN's service.<br> <br> Jaun-Marie Niemand <br> <br>
Thank you for your post
Apologies for the inconvenience experienced.
Kindly note that a data bundle loaded through FNB needs to be queried with them as the service was purchased directly from FNB.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post
Apologies for the inconvenience experienced.
Kindly note that a data bundle loaded through FNB needs to be queried with them as the service was purchased directly from FNB.
Warm Regards
Ntebaleng
REQ:***
