Very Disappointing Experience!!!!!

<p>If you are considering getting a contract with these people PLEASE DON'T!!!</p> <p>I don't even know where to start with my experience with MTN. So I had two contracts with them, one which expired in November 2015 and the other expired in March 2017, however, my account got handed over to MBD Attorneys in 2015 which I have been paying through MBD, the handed over amount was R 7,914.20 I made my last payment in May 2017), a nice lady from MBD requested MTN to update my ITC, since obviously my account is paid up. MTN legal department (which by the way does not have a direct line) gave her the following response </p> <p>"Yello</p> <p>Please note client has settled arrears handed over but still in contract with MTN.</p> <p>Therefore we cannot update status as account has yet again fallen in arrears."</p> <p> </p> <p>So they attached a statement to this ****** email which states that I still owe them R 9,651.20 like ***?? so I login into my account and to my surprise they are billing me for the following </p> <p> </p> <p>13/05/2017 MTNCHOICE100M SUBS FEE R127.19<br />13/05/2017 300MB SERVICE FEE R74.56<br />13/05/2017 MONTHLY INSURANCE 0.00<br />- INSURANCE 5000 - R 5000.00 R63.16<br />13/05/2017 Recurring SMS Bundle 200 R26.32</p> <p> </p> <p>This bill sums up to R 332.00. How on God's earth am I still being charged for services on a damn sim card which I have not used since 2015 cos they blocked both sim cards when the account was handed over to the attorneys?? did I even mention that this is just for the one contract that had expired in March 2017??</p> <p> </p> <p>well like that wasn't enough the second contract was also billed imagine this contract expired in 2015 but over the damn years these people charged me </p> <p>13/05/2017 BLACKBERRY INTERNET SERVICE HIGH 51.75<br />13/05/2017 CALL LINE IDENTITY MONTHLY FEE 7.89<br />13/05/2017 MTN 100 TopUp SUBS FEE 96.49<br />13/05/2017 CLI MONTHLY DISCOUNT -7.89</p> <p>Which amounts to R 169.00. </p> <p>I have been calling their call center and they keep saying they would escalate to legal so legal can contact me, which according to their system they have escalated 3 times, but legal has not contacted me it's been 2 ****** weeks now!!!!</p> <p> </p> <p>I JUST NEED SOMEONE TO ACTUALLY TALK TO ME AND EXPLAIN *** IS GOING ON HERE!!!! AND UPDATE MY FLIPPING ITC ALREADY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>