Very disappointed with MTN’s service regarding my prepaid home router order.

Very disappointed with MTN’s service regarding my prepaid home router order.

I placed the order on Tuesday and was promised delivery by Wednesday or Thursday, yet up to now nothing has been delivered. What makes this even more frustrating is that the tracking system claims I was “unreachable,” despite nobody contacting me at all — no calls, SMS, WhatsApp, or email.

I have already paid in full, yet I am left inconvenienced and without any proper communication or accountability. I’m now even scared to cancel because the order was prepaid and I do not want further delays with a refund process.

Customers deserve honest communication and reliable delivery updates, especially after payment has already been made. MTN urgently needs to investigate what is happening with these deliveries and improve customer service.

Order still not received and no proper explanation given.