Very disappointed with MTN’s handling of a serious ***** matter.

I have been a loyal MTN client for many years. However, after upgrading my contract, my number was hacked the very next day. Without my knowledge or authorisation, my usage limit was increased from R0 to R15,039, resulting in unauthorised usage and charges.

I have already suffered a financial loss of approximately R13,000, and I am now facing a further charge of approximately R13,000 at the end of September for data that I did not use. There were also two separate deductions from my bank account, which I have requested MTN to explain.

I have sent two emails and reported the matter to MTN *****, but I have still not received a proper response, explanation, or meaningful assistance.

I understand that ***** investigations can take time, but ignoring a client who is dealing with ***** and significant financial losses is unacceptable. I urgently need assistance and a clear explanation of what happened to my account and how these unauthorised charges will be resolved.

Is there another email address, department, or contact person I can use to escalate this matter and get a response?

The contacts I have already used are:

******** *** ***

I would appreciate any assistance or guidance on who I can contact to get this matter resolved.