1 reviews | Active since Feb 2017
Very disappointed with MTN
<p>Good Day MTN</p> <p> </p> <p>I am very disappointed with the way you have treated me after I have been a loyal client for many years. my account was in arrears with you guys for about 2 months and when I emailed and wanted to bring my account up to date the the next thing i know i was "handed over" and told to speak to "SDDA". I was never sent a letter of demand nor given any type of written notice.</p> <p> </p> <p>Now, "SDDA" is alleging that I am owing them an amount exceeding 10k ?? Where in the world is this amount coming from?? They can't even prove that I am owing this amount to MTN but yet I am listed negatively for this astronomical amount on my credit record! Very unfair!!. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
I have not received any further communication on this from MTN.
I have not received any further communication on this from MTN.
and still no further communication from MTN. I hope this can be a warning to all out there.
and still no further communication from MTN. I hope this can be a warning to all out there.