Very Disappointed : Terrible service experience!!!!!!!!!! Your consultants are rude, lack Empathy and are so unprofessional.

I had the misfortune of speaking to 5 MTN consults this morning and I wasted over an hour and 37 minutes of my time with people who not only didn't know what they were doing and but were very rude. The first person I spoke to a Siyasanga Ndesi who asked me to email her documents which I did and then she abruptly transferred my call with no explanation to a gentlemen who didn't even know why I was transferred to him. He put me back to the accounts department. I then spoke to a Baratang Hani who asked me to email the same documents I previously sent to her colleague, I emailed them again however she proceeded to tell me I had to wait again another 24 hours for them to resolve my query of even after I express the urgency of my query and that I had previously called earlier in the week for the same thing, she showed no empathy or no willingness to assist further. She told me to restart my device and after every 15minutes I must put it off and then on to get it working again. I did and still was not working so I called again. I got through to (Sesethu), who was extremely rude and unprofessional, she even started raising her voice at me and kept telling me their systems won't allow. She kept me on hold for over 27 minutes only to shout at me, she refused to put me through to a supervisor when I asked for one and then when I asked for her surname, she hung up on me. I am not sure what circus is being run there at your accounts call centre, however, there is no world where that is acceptable to treat your clients in that manner in the manner that I was treated by some of your consultants. I had to call back again and spoke to a gentleman by the name of Andile who assisted me in less than 3 mins, he resolved my query and could miraculously do what the other 3 people told me they systems wouldn’t allow. He was awesome!!! It's very sad to see such a big company like MTN give that kind of service to it’s clients. Andile saved you because I was ready to move my products with you. As a loyal customer, I urge MTN to prioritize the recruitment and training of competent individuals dedicated to customer satisfaction. Get competent people that understand what they are doing and are passionate about helping clients not AI robot like people who are rude and unprofessional!!!! Formal Complaint Regarding Service Experience with MTN Consults