Very disappointed MTN no feedback ,I feel ******.

Good day MTN

I am in need of assistance as no one wants to help me I feel ******.I took my cellphone insurance with you.My screen cracked which was a waterproof device(marketed as per mtn) M4 AQUA SONY.My device is back but no longer waterproof I called the people in charge or my claim asking them if my device is no longer waterproof you have not fixed my device I even spoke to the tech as well.They could not come up with a answer they sent my phone back as is after I sent numerous emails to rectify this no one responded to my emails.I was told I would get a one year warranty on the repair but really you give me warranty for when the device is not fixed?

I have called 808 and 135 they sent me emails for complaints which have bounced.Right now this claim has taken two months with no solution I got a phone that is not working properly from insurance I feel ****** I pay my premiums I have done everything right yet I feel I am getting *****ed over.Insurance does not want to help me or reply my emails about the service they seem unbothered.

Please could someone get back to me with a solution as I am not happy.