VERY DISAPPOINTED MTN CLIENT

I'm truly disappointed with MTN. I've been a loyal customer for over 15 years, despite countless hassles over the years. On July 5th, I emailed to cancel my contract, but received no response when I followed up to confirm receipt. When I called a month later, I was informed that different departments handle cancellations via telephone and email, and they don’t coordinate with each other. During the call, the operator tried to persuade me not to cancel by offering a new 24-month contract. After a lengthy discussion, she finally agreed to cancel it. I then emailed the cancellation department again, only to receive a message stating that my contract will be cancelled, but not until September 14th, as they claim I only cancelled on August 14th. I’m extremely frustrated, as I clearly cancelled on July 5th, and now I’m being forced to pay for an additional half-month due to MTN's inefficiency in responding to their customers.