1 reviews | Active since Nov 2018
Very disappointed in MTN
I have been struggling for over a year to get help. My contract was renewed through Summer Mobile and from the beginning the phone did not work correctly and the contract wasn't loaded correctly either. Summer Mobile has done nothing to assist and MTN keeps saying it's basically not their problem! Can't even say it's "poor service" - it's more like "NO service" ?
Good day Vanessa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried to call you, but there was no answer. We need to ascertain what is it you did not get that you were supposed to get, so can investigate the matter.
Warm regards,
Mazwi Zuma
Complaints Analyst
Good day Vanessa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried to call you, but there was no answer. We need to ascertain what is it you did not get that you were supposed to get, so can investigate the matter.
Warm regards,
Mazwi Zuma
Complaints Analyst