Very disappointed in dishonest consultant

An agent called me at the end of November 2025, saying that my Yellow Core Plan is being discontinued and that MTN is offering me a new/better plan at the same cost as my Core plan. I asked her at least three times during the call if the cost will be the same. I was very doubtful because the data on the new plan (Mobile internet platinum) is a lot more. So I kept asking her if the cost is the same and she kept saying that it is. Seeing as your calls are recorded, please pull the call and listen to it.

As I suspected, the new plan is more than the original plan I was on. This is absolutely unacceptable, as I kept asking the consultant about this.

31/12/2025 invoice: Yellow Plan Core – R138.26

31/01/2025 Mobile Internet platinum – R207.83

28/02/2025 Mobile Internet platinum – R207.83

AND over and above this increased cost, which was *****ulently sold to me, there is a “Migration fee” that has been charged twice of R86.96. I am also not prepared to pay this as the consultant did not disclose this migration fee so I did not agree to this. It also says "Migration fee: once off" and it has been charged twice, so it's not "once-off".

Please could you call me urgently to sort this out and correct this *****ulent behaviour on your side.