1 reviews | Active since Dec 2016
Very disappointed customer
<div> </div> <div style="font-size: 13.001pt; line-height: 140%;">My MTN account had gone into a legal status ,I enquired about and was told I owe an amount of R4130 ,which I paid in full on the <a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T2:04/11/2016">04/11/2016</a> ,I was then told an email will be sent to mtn legal and my account will be opened ,to date it has not ,I have made a number of calls but to no satisfaction .A month has passed now and my line has not been connected as yet. also when I enquired more I was emailed I owe R2153.27 , an hour later I received another mail saying a owe R1077.27 , when I called they said I do not owe anything in fact I paid 73cents over . I do not know what is really happening at mtn but the customer service is very bad and I am really disappointed </div> <p> </p> <div> </div>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
