SN
Sherylene N
1 reviews | Active since Jul 2018
26 Jul 2019, 09:52
VERY DISAPPOINTED CUSTOMER
I really dont know anymore. This only happens once a month or every second month.
Yesterday the 25th Of July i purchased data, two hours thereafter i got an sms stating my data is depeleted. I checked my data its still there.
The morning i got another sms, stating my data is depeleted and when i checked my account was on 0.00.
I need to know from MTN , WHY, why is your service becoming so unreliable ?
I'm very disappointed!!
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MTN South Africa's replyOfficial
29 Jul 2019, 10:25 Good day Sherylene
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried to contact you this morning, however I go through to your voicemail service. The below is the data usage on the number:
25 July used 5.26MB and 26 July used 19.16MB.
There is no missing data. The notification you get is after each data bundle is depleted, if you had a bundle before the one you purchased on the 25th then the 1st notification would be for that bundle.
We trust that the above mentioned is beneficial to you. Please feel free to contact us on 135 should you require additional information.
Warm regards
Roanne Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried to contact you this morning, however I go through to your voicemail service. The below is the data usage on the number:
25 July used 5.26MB and 26 July used 19.16MB.
There is no missing data. The notification you get is after each data bundle is depleted, if you had a bundle before the one you purchased on the 25th then the 1st notification would be for that bundle.
We trust that the above mentioned is beneficial to you. Please feel free to contact us on 135 should you require additional information.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply29 Jul 2019, 10:25
Official
Good day Sherylene
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried to contact you this morning, however I go through to your voicemail service. The below is the data usage on the number:
25 July used 5.26MB and 26 July used 19.16MB.
There is no missing data. The notification you get is after each data bundle is depleted, if you had a bundle before the one you purchased on the 25th then the 1st notification would be for that bundle.
We trust that the above mentioned is beneficial to you. Please feel free to contact us on 135 should you require additional information.
Warm regards
Roanne Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried to contact you this morning, however I go through to your voicemail service. The below is the data usage on the number:
25 July used 5.26MB and 26 July used 19.16MB.
There is no missing data. The notification you get is after each data bundle is depleted, if you had a bundle before the one you purchased on the 25th then the 1st notification would be for that bundle.
We trust that the above mentioned is beneficial to you. Please feel free to contact us on 135 should you require additional information.
Warm regards
Roanne Complaints Management Team
Best regards,