Very disappointed by Mtn *****ing

I am writing this review with tears because I was asleep I am awaken by an sms from mtn at 12 midnight to say I have subscribed to baseplay stream while sleeping and it took my Christmas airtime gift from my husband. It took R80 and I am left with a zero balance I wanted to wish my family a happy new year with that airtime. When I contact mtn I am made a mockery by mtn staff and the team leader they told me u won't get my airtime back even if I can jump I won't get it. I am so hurt and frustrated after I have trusted mtn they ***** people with subscriptions at night and asked when did I join they dont have an answer and they won't refund me. I want my airtime back I am very disappointed.