SM
Sindisiwe M
1 reviews | Active since Dec 2014
15 Jun 2015, 14:29
very disappointed and irritated
im so angry. ive been with mtn for over 7 years I transferred airtime R10 from my one mtn cellphone to the other. within seconds im checking the balance its decreased to R9. I check again its R8 again I check its R5. when I phone 143 the automated response says I should phone 173. when I phone I went through all options none gets me to an agent. I decide to choose sim swap option in order to get to an agent. still they say they are busy I should try again later. my problem is In an emergency situation would I be left to suffer just because my service provider is ***********. sort this out immediately<br>
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MTN South Africa's replyOfficial
18 Jun 2015, 09:18Hello londiwe34,
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we've been facing our call centre operations has been affected and will suggest that you make use of our live chat service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
We've also now requested that your cell-phone number ending with 3933 be credited with R30.00 airtime while the matter is being investigated.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we've been facing our call centre operations has been affected and will suggest that you make use of our live chat service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
We've also now requested that your cell-phone number ending with 3933 be credited with R30.00 airtime while the matter is being investigated.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Jun 2015, 09:18
Official
Hello londiwe34,
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we've been facing our call centre operations has been affected and will suggest that you make use of our live chat service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
We've also now requested that your cell-phone number ending with 3933 be credited with R30.00 airtime while the matter is being investigated.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Due to the industrial action we've been facing our call centre operations has been affected and will suggest that you make use of our live chat service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
We've also now requested that your cell-phone number ending with 3933 be credited with R30.00 airtime while the matter is being investigated.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***