Very disappointed and frustrated with the billing

Item: MTN South Africa
Rating: 2
Author: Nonjabulo G

I got my contract with Nashua Mobile. A year later, Nashua transferred my contract to MTN. I was paying R280 for my 2 mobile phones and got R100 airtime, 25 SMSs and 300MB data with Nashua. Since October last year (2014) I have been paying R438.00 for the same deal. I have been to MTN Somerset west countless times and even took it up with customer service. It seems like I am not getting any assistance. I have sent them my initial contract with Nashua, my previous statements and they just havent been able to help me. I have no idea what it takes for a customer to be heard out.

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Replies (1)

MTN South Africa's replyOfficial

10 Mar 2015, 14:37

Hello NGule,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Would you kindly email us a copy of the contract you took with Nashua and we will amend the packages and charges on you system.

Please email it to Kagiso,***

Thank you.
Kagiso
REQ:***

MTN South Africa's reply10 Mar 2015, 14:37

Official