VERY DISAPPOINTED AND DISGUSTED!!!!!!! NEVER make use of telephonic upgrading!!!

I was contacted BY MTN, and they informed me that I'm due for an upgrade. *** is the consultant that contacted me during the lock down period.

I asked for a cheaper contract and made it VERY CLEAR that I do NOT want a data booster bundle. The upgrade was done on the 21st May and my new contract amount that a agreed to pay was R699.00. They deducted R1424.68!!!!!!! Money I DONT have during this time and now Thumelo is just ignoring my emails and no phone call received to find out where the hell they got this amount from.

The sad thing is that my sister and mother was assisted by this consultant and they have exactly the same problem.

We decided to go to a MTN store, and the feedback we received was disgusting!!! apparently a data booster was loaded which we CANNOT remove according the the sales lady AND because we chose a cheaper contract we were changed a migration fee - WE WERE NOT INFORMED of this so called migration fee.

This unacceptable and we expect for a full refund on the amount that was BOT discussed with any of us and we want the DATA BOOSTER BUNDLE to be removed immediately - the fact that I CANT remove this bundle is absolute BS and this is not TREATING A CUSTOMER FAIRLY.

Your urgent assistance will be greatly appreciated!!!