VERY DISAPPOINTED
<p>I have had my mtn contract for 2 years now and only had a problem once with my data that went over my 2Gig.From there I set my tablet to warn me on 1.8Gig and switch off on 1.9Gig.My contract ends in Feb 2017 and I got a bill from mtn for the amount of R2209.51 for over used data.I knew that i set my tablet to a limit and could'nt have used that amount over my limit.I asked mtn to send me a detailed invoice to show me what i used.On the invoice it stated i used R1800.00 data from 10/01/2017 11:28 to 10/01/2017 12:17.I even checked my download history to see if i downloaded something but there was no downloads made on that day.I am a loyal mtn customer for a few years now and always pay my bills but why should i pay an amount that i know cant be what i used.I'm asking mtn to please see what can be done with this account.</p> <p> </p> <p>Thank you</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the usage was investigated by our billing department and the charges were validated correct.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the usage was investigated by our billing department and the charges were validated correct.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Best regards,
I am very DISAPPOINTED to see that mtn uses the same message for all complaints,and i will cancel all my mtn contracts in the future and go to a more reliable service provider.Im very sorry to have to change all my contracts but i wont deal with a service provider that wont even investigate my claims correctly.
I am very DISAPPOINTED to see that mtn uses the same message for all complaints,and i will cancel all my mtn contracts in the future and go to a more reliable service provider.Im very sorry to have to change all my contracts but i wont deal with a service provider that wont even investigate my claims correctly.