Very bad upgrade service

After waiting more than 2 months at an mtn store for a Sony Experia Z3 phone and never getting a answer on when stock would arrive, I was told to phone MTN direct via there facebook page.<br> I phoned them and was put though to the upgrades department. I was helped by the consultant and app**** for my upgrade and everything was confirmed.<br> I was then informed by the salesman that my phone will be derived within 2-5 working days. This was the 19th of February.<br> So after more than n week with no delivery I phoned MTN direct to inquire. So according to the consultant my upgrade application was not approved<br> due to a credit limit I requested but I was not informed of this in any sort of way.<br> After asking the consultant for a reason for this he said I need to speak to the original consultant with whom I arranged the upgrade but he was unable to<br> put me through to the person and then said he will get him to phone me back. Being very angry and frustrated at this point I requested the that the consultant phone me back within an hour so that I can get this sorted out.<br> <br> It has been 2 hours and no call back.<br> <br> Im going to Vodacom!