Very bad upgrade advice for customer

<p>I had three contracts with mtn. Two had expired, one was to expire on 2016-11-02. The one expiring on 2016-11-02 was the one that had the number I wanted to keep. I asked if I could swap the two numbers and then do the upgrade. I was told I could, I was even charged a fee buy a new mico sim to put it in the iPhone as it was not the upgraded number so was an additional cost. The consultant was more than happy to do the upgrade, saying he had swapped the numbers as well (not only just physically moving the sim). The contact was never cancelled I had to visit the store again to do that. When I went back after 2016-11-16 to cancel the contract I fould the number had not been swapped, moreover I was told it could not be swapped. Now I have a contract I don't want to cancel because of the number and a new contract that I am not using and is costing me R 599.00 per month and is only expiring at 2018-04-02. I am now wasting a total of R 10 183.00, no wonder MTN only has a rating of 2.2. Once all my contracts have expired I will be leaving MTN.</p>