1 reviews | Active since Jun 2019
very bad service! What is my contract application status MTN???
So I app**** for a contract online on the 9th of June, yesterday (the 10th) one of mtn's sales agents called me, asked me a bunch of security questions.. After a few minutes I was advised that my contract was provisionally approved but that I had to send all my details to buymondo who will also do a credit check on me. This made absolutely no sense to me because why on earth is a thridparty company checking my credit score when I am dealing with mtn?? Anyway, I was promised that I would get a phone call after a few hours after I have sent buymondo all my documents. It is now a day later, and I am still waiting... Very bad service... Over the phone the agent basically assured me that I have nothing to worry about because the fact that I was provisionally approved by them says alot... All I want to know is when will my device be delivered? Or if it even will be delivered???
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
