VERY BAD SERVICE MTN

It spites me to have to come to this point where I have to start putting things in black and white and usual social media to get an answer on my situation.

I took out a contract with MTN on 24.02.2020 and still have not received what I paid for, and i actually paid upfront amount as well. All I wanted was a new phone and my old number. What they did accidentally register someone's number on my contract so someone in south Africa is receiving my minutes and data. Apparently this is too hard to be resolved in SA and now need to referred to Dubai. So i am paying for something that i did not received. Again it is not my mistake For the past 3 weeks I have asked for this to be rectified without success, even put complaints on MTN side, everytime a different story. Mean time i am buying airtime where it cost me almost R600.00

I came to the point where I want to cancel the services, that I pay for and not received i suggest to bring back the phone as it is still new, unfortunately i have written on the box and they had advice i must pay the phone value and a cancellation fee. Yes, i must pay for something that I’ve never had and for a mistake that MTN did not me.

It is disturbing that such services gets tolerated by customers and I need an answer on this urgently.