Very bad service from the MTN Northgate mall

I am extremely disappointed about the bad service received from the Northgate mall MTN store. I walked in on the 1st of December to get a sim only deal that was on promotion for black Friday....i got all documents required with me and we started the process whereby I was assisted by a guy with blonde short hair (don't know his name). He asked if there is something wrong with my credit record and I said no ( P.S i have a very good credit record) he then mentioned that my application was referred and he didn't know why. Mind you he is doing all this while busy with his phone and laughing on it while I wait there.

He then said he is processing it again and it should be fine in 20 minutes or so. He suggested I can wait for it in the store but because I was in a hurry I couldn't wait and had to go. He then took my number and said he will call me back to advise...... or if i get an "approved" SMS before he calls i should come back to the store.

To my surprise,i never received any call from him or the SMS regarding feedback.....i then went back to the store on the 6th of December 2022 to follow up with him. He said he was on leave hence he couldn't update me.....he then checked my application and said it's still referred! I advised him that clearly at this point this should be escalated...he showed me that he just escalated to the supervisors and everything should be sorted shortly. He took my numbers again and promised to call me for an update.... he even texted me on WhatsApp so that I can have his number in case I want to follow up. AGAIN ,he never called or sent any message to provide feedback.....i then texted him on WhatsApp the next day twice and he just read my messages and never responded to both!!

It is now the 8th of December and I still don't have feedback on this! I am escalating this myself to get it resolved urgently.....i have been patient enough already! My main aim was to try and get that deal before the promotion ends hence I was there on the 1st...... there is absolutely nothing wrong with my credit report and as i mentioned that it is extremely good. So i need MTN to conclude this application ASAP and provide me with feedback urgently otherwise I will need to get the ombudsman involved.