Very bad service from MTN Repair centre
I am sitting in MTN HVRC for more than 1 hour now and still No assistance! This is really pathetic MTN! I have photos where there were between 10-15 minutes that there was NO ONE BEHIND THE COUNTER! Are you kidding me! This is just not good enough! I am very disappointed in MTN! And so are a whole lot of customers waiting in the queue with me!
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MTN South Africa's replyOfficial
22 Jun 2015, 10:54Hello one!,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply22 Jun 2015, 10:54
Official
Hello one!,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***