RW
Roy W

1 reviews | Active since Apr 2020

19 Nov 2020, 18:03

VERY BAD SERVICE FROM MTN FLEURDAL BLOEMFONTEIN

On 12 Nov 2020 I app**** for a month to month contract which was approved.The sales person at MTN FLEURDAL told me monthly fee is R120 plus extra for 1st month. He told me the new data bundle would be activated on the 15th Nov 2020. THIS DID NOT HAPPEN. I went to BRANCH again, spoke to same salesman who said new contract would only start 17th Nov 2020. TODAY 19TH NOV 2020 I went back AGAIN and was told I would have my airtime and data bundle within the hour because MTN HQ IS SLOW. This was this morning at 13:00. By 16:00 my airtime and data from old contract ran out (I am a pensioner and have a TEMPORARY job which requires me to have data and airtime otherwise I can't work. This is the reason I took out a month to month contract) I have been with MTN for plus minus 15 years and THIS IS THE SERVICE A PERSON GETS. My wife phoned MTN FLEURDAL on my behalf around 16:00 to enquire what the delay was all the salesman could say over the phone to my wife was YES YES YES!!!! When she asked him what the hell he was YESING about he rep**** what else was he to say to which she angrily rep****:- STOP YESSING AND DO YOUR WORK PROPERLY AND STOP MAKING COMMITMENTS AND PROMISES TO CLIENTS WHICH YOU DONT MEET!!## Because of the attitude and incompetence of the salesman I could be repudiating my employment because a CELL PHONE IS THE KEY ELEMENT NEEDED. WE RATE MTN FLEURDALS SERVICE BELOW ZERO AND RECOMMEND PEOPLE RATHER GO TO OTHER SERVICE PROVIDERS WHERE HOPEFULLY BETTER SERVICE WILL BE GOTTEN This is my opinion ROY WILBRAHAM CEL ***

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