Very bad service from MTN

AC Du Toit- *** -Very bad experience and pathetic service. My Dad passed away 8 July 2025. I sent an email to MTN and attached his ID and Death certificate, and absolutely nothing happened. Got an email eventually a month later asking for executor letter, ID and Death certificate, which I sent again. Until today still no response. Pathetic! I eventually went to MTN store in Mall@reds and handed back my Mums cell phone which was a new one and paid by my Dad, Raoul van Stad.en at MTN store assisted me Plus cancelled debit order. He sent it back to MTN head office to cancel phone and contract with all correct paper work. I got an sms on 2 April 2026 that my Dad was handed over to SSDA. Please , if nobody at MTN has the brains to understand that my Dad is dead- he cannot pay his contract anymore- then go ahead and hand him over. Would love to see how you are going to get gold of him when he had been cremated. Please just wake up !!!