VERY BAD SERVICE FROM MTN
<p>My name is Hester Denny. I have had an account with MTN for about 23 years. I have 2 contracts and have NEVER been behind on my payments.</p> <p>My granddaughter, who is 15, uses one of the numbers allocated to me and this number has been in operation for about 20 years.</p> <p>During July of 2016, she must have listened to one of her buddies and found out that one could use “SELF SERVICE” to download data. Which she did, but instead of using the ONCE OFF button she used the RECURRING button. This meant that the amount that purchased would RELOAD itself. When we realised this in the beginning of August, we settled the amount for the data which came to just over R1700.00, immediately phoned MTN and queried this. We did not know about this either. To make a long story short we told by Thami (ref ********** 62) from MTN how to cancel the recurring bundles, which we immediately did.</p> <p>On 23rd of August I phoned MTN again, spoke to Nxobile (ref RAQ ********** ) and asked her to stop all SELF SERVICE data on this number in question and to put a request in to have the data reversed as none of it had been used.</p> <p>On 25th of August I once again phoned to see what was happening on the account and spoke to Thokoza Zikhali (ref ********** 27), who promised me that he would take it up immediately and I do not have to worry about a thing.</p> <p>On 18th October I received a mail from Credit Management (ref ********** 6)to inform me that my account was behind. While this was going on I had stopped my debit order with the bank and only paid the amounts due without the data amount. As I was promised that this would be sorted out and gosh I took people by their word.</p> <p>Same date 18th October, I was phoned by Henry Damons of the Credit Management Department (ref ********** 8). I told him that I would mail him all the mails etc, which I duly did – NO REPLY.</p> <p>On 3rd of November I was sent a threatening mail from CIM LEGAL DEPARTMENT (ref ********** 8). I told retentions (ref ********** 2) to cancel my debit order with immediate effect.</p> <p>Yesterday 21 November my services were disconnected. Last night I phone MTN and caused a real racket, this tape can be requested from them, and was once again told that that recurring data as per the SELF SERVICE was now cancelled.</p> <p>WHAT A JOKE!!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a notification has been sent to our Billing Division to assist with the removal of self service bundles and to then reverse the charges from July till current . A call back will be done to advise that the request has been resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a notification has been sent to our Billing Division to assist with the removal of self service bundles and to then reverse the charges from July till current . A call back will be done to advise that the request has been resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Morning Kevin
Its no good apologising and not doing anything about it. For months one asks for something to be done and MTN just lets it slide.
I do not think that it is good for your business, but what the heck you are making so much money off us, that it does not bother you.
I want a credit to be paseed on the data from August 2016 to November 2016. The data was never used and it could not bother me one bit if you loose that money. I have had this account for many years and could now retire on all the monies I paid MTN.
Thank you
Hester M Denny
Morning Kevin
Its no good apologising and not doing anything about it. For months one asks for something to be done and MTN just lets it slide.
I do not think that it is good for your business, but what the heck you are making so much money off us, that it does not bother you.
I want a credit to be paseed on the data from August 2016 to November 2016. The data was never used and it could not bother me one bit if you loose that money. I have had this account for many years and could now retire on all the monies I paid MTN.
Thank you
Hester M Denny
Since I last rep**** to MTN via HELLO PETER if have not had any luck. I am now going to complain again about the poort service. As per the above I was told that a credit would be passed on my account from July 2016. This has to date not happened and now I am been threatened that my full service will be suspended.
Can MTN please tell me how long this is still going to carry on. It does not seem to worry MTN what the people think of them. IT IS SO VERY SAD THAT WE HAVE TO RESORT TO THIS KIND OF THING TO GET ANY JOY!!!
Since I last rep**** to MTN via HELLO PETER if have not had any luck. I am now going to complain again about the poort service. As per the above I was told that a credit would be passed on my account from July 2016. This has to date not happened and now I am been threatened that my full service will be suspended.
Can MTN please tell me how long this is still going to carry on. It does not seem to worry MTN what the people think of them. IT IS SO VERY SAD THAT WE HAVE TO RESORT TO THIS KIND OF THING TO GET ANY JOY!!!