VERY BAD SERVICE FROM MTN

<p>I HAVE A TOP UP CONTRACT WITH MTN FOR R79.01 PER MONTH. MARCH THIS YEAR I HAVE MY LINE SUSPENDED. I GAVE MY SON THIS SIM CARD AS HE WAS UNEMPLOYED AND NEEDED AIRTIME TO FIND A JOB. SO HE TRIED TO CONTACT CUSTOMER CARE TO HEAR WHAT THE PROBLEM IS AS HE STILL HAD MINUTES, DATA AND SMS'S LEFT FOR THE MONTH. THEY WOULD NOT HELP SEEING THAT THE CONTRACT IS NOT IN IS NAME. SO I CALLED MTN CUSTOMER CARE TO ENQUIRE WHAT THE PROBLEM IS. I WAS TOLD THAT I HAVE REACHED MY CREDIT LIMIT OF R684.00. I HAVE NEVER REQUESTED THEM TO OPEN THE LINE OR TO PLACE A CREDIT LIMIT ON MY LINE. EVERY TIME I SPOKE TO MTN I TOLD THEM THAT I CAN NOT AFFORD MORE THAN THE R79.01. SO THEY RESET THE CREDIT LIMIT TO R0. IN APRIL THE SAME THING HAPPENED AGAIN. I CALLED THEM AND I WAS TOLD THAT I HAVE EXCEEDED MY CREDIT LIMIT. MY QUESTION TO THEM IS WHO GAVE THEM PERMISSION TO OPEN THE LINE SEEING THAT IT IS A TOP UP LINE. UPON AGREEMENT WITH THE CONSULTANT I STOPPED MY DEBIT ORDER AS THEY WERE GOING TO DEDUCT MORE THAN R700 FROM MY BANK ACCOUNT AND GAVE ME THEIR BANKING DETAILS TO TRANSFER R79.01. HE RESET THE CREDIT LIMIT, ONCE AGAIN TO R0. MY SON RECEIVED AND SMS STATING THE CREDIT LIMIT WAS RESET FROM R0 TO R0. SO ONCE AGAIN WE GET THE SMS STATING THAT THE LINE HAS BEEN SUSPENDED DUE TO THE CREDIT LIMIT. I PHONE AGAIN ASKING WHO GAVE THEM PERMISSION TO OPEN THE LINE. ONLY TO HEAR THIS TIME THE CREDIT LIMIT IS INCREASED TO R1000.00 AND THAT MY ACCOUNT FOR THIS MONTH IS R1400.00. I SPOKE TO A COSULTANT ASKING ONCE AGAIN WHO GAVE THEM PERMISSION TO OPEN THE LINE. THEY SAID THAT THEY SENT AND SMS GIVING US THE OPTION TO INCREASE OUR CREDIT LIMIT. IF THEY DO THAT SURELY THEY MUST OPEN THE LINE. I WAS AGAIN TOLD TO STOP THE DEBIT ORDER FROM GOING THROUGH AND THEY WILL COME BACKE TO ME. SO I PHONE AGAIN AND ASKED TO SPEAK TO A MANAGER, HE ADVISED ME THAT THEY WILL LOOK INTO THE MATTER. HE MENTIONED THAT THE EXTRA COSTS WAS FOR DATA USED. I TOLD HIM THAT WE TOP UP WHEN THE FREE MINUTS AND DATA RUNS OUT. ONE OF THE CONSULTANTS ADVISED ME THE SECOND TIME THERE WAS AN ERROR ON THEIR SIDE AND THAT HE HAS REQUESTED A REFUND FOR THE EXTRA COSTS. STILL TO DATE NO ONE HAS COME BACK TO ME. THEY ONCE AGAIN SAID THAT I HAD INCREASED MY CREDIT LIMIT TO A R1000. I TOLD THEM THAT THEY COULD LISTIN TO EVERY CONVERSATION RECORDING AND THAT THEY WILL HEAR THAT MY WORDS WERE EXACTLY THE SAME EVERY TIME. I CANT AFFORD TO INCREASE MY MTN BILL. II HAVE TWO QUESTIONS: WHO GAVE THEM PERMISSION TO OPEN MY LINE AND WHY DO THEY DO IT FOR A SECOND TIME EVEN AFTER CLAIMING THAT MY ACCOUNT WAS NOT PAID? I AM FED UP THEM. I AM STILL WAITING FOR A REPLY FROM THEM. I HAVE TWO REFERENCE NUMBERS AND THEY DONT EVEN BOTHER TO ASK FOR THEM WHEN I CALL. I NEED HELP URGENTLY AS I AM RETRENCHED AND ONLY RECEIVING UIF AT THIS STAGE. THIS PROBLEM IS GOING TO END UP THAT I WILL BE BLACK LISTED.</p>