Very bad service from mtn.

I have on several occasions logged complaints and I have not once received a solution to my complaints.

The last complaint I logged was on 17 September. I was told my query is being looked at. This was on 17 September. I still have not received feedback. My reference was ***

I logged another complaint on 19 October with reference number ***. I was told that I can call back within 3 - 5 business days to get feedback. I waited 7 business days to follow up and I was told that there are still no comments on the query. The agent I spoke to told me that I should phone within 48 business hours so that I will get feedback. I left it another 7 working days. I phoned in this morning and I am being told the same thing. I requested to speak to somebody higher up as I have been battling with the same issue for over 5 months now I was told that there isn't anybody I can speak to. Communication is only through escalation.

I am very unhappy with MTN. My complaints are not being resolved. My ecalations arent even being touched. and I don't get any assistance from anybody.

Every single month, since March, my phone gets cut off for no reason. I then have to call in and hold for at least 30 min. When I eventually get through, I have to explain the whole story to the agent whereby they then tell me that they have reconnected my phone. When i restart my phone, it has then not been reconnected. I then have to repeat this whole process again and wait until my phone gets connected. I am a woman alone and have found myself in situations whereby I have to make an urgent phone call only to realise that MTN has cut me off for no reason again.