Very bad service.

Mtn don't even earn 1 star but I have to put 1 star to activate my review. I saw so many negatife reviews and Mtn did't even answer any of them, as they do when you call them at. So what is the use of this blog? I try to cancel my contract since 27 April at 3 different MTN outlets and visited various stores from George to Mossel bay and it seems like nobody of them understand the systems and al 3 of them told me I can only cancel on the last day of my contract and now MTN toled me I should have to give 30 day notice. I also send Customer care a E-Mail: From: Sarel Naude <***> Date: Tue, Jun 27, 2023 at 3:45 PM To: <***>

Hereby I want to cancel my MTN LTE contract with no. *** at the end of this month. Please make sure to adjust my debit order accordingly.

SJ Naude There responce: Y'ello Sarel Naude

Thank you for getting in touch.

This is an automated response confirming that your query is in our work queue and will be attended to shortly.

Should any follow-up be required in reference to your enquiry, please use the reference number below.

Reference number: 49e843ac-e058-440c-aacb-26a7c60464d8

Our support teams are available Monday to Sunday from 8h00 until 17h00.

We always try to respond within 24 hours and are committed to resolving your complaint or query with processes aligned with Independent Communications Authority of South Africa (ICASA) requirements. Warm Regards, MTN

If you try to get hold of the MTN fransise, the staff didn't even now him/her, or they refuse to give you the info.