1 reviews | Active since Mar 2017
Very bad service and non existing communication
<p>I had a problem with a cracked screen. After 3 months of going there and wasting my time in the shop just because the assistent doesn't get back to me about the process. Eventually he took my phone for repair. He said to me to me it is in PE. Then phoned and said that they can not fix it so need to go to JHB. He said it will take six days. After numerous calls and messaging and telling the next day the next day the next day I went to the shop every day to check and instead of letting me know it is not there I drive all the way there every single time. Today I went to the shop and then he said that 'the courier' (intertown) have not delivered yet. That is after 8 days. Then he said they didnt do it through MTN but privately. And some other person is paying for repair. And he will credit me on my cellphone account for 2 months.</p> <p>So im battling for months now. Do not get you newe phone or contract there.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Ok with no surprise I still dont have a phone but paying for new phone. They dont even give me a replacement phone after the regional manager said he will find out and try to organize one but again NO feedback. This has been 6 months that I pay for n new phone but just have a simcard. How can they stock phones and the parts are not available in SA? They keep on telling me that they waiting for screen from USA. The concern must be with customers and not sponsorship with boks. Without customers mtn will be lost. I have been with MTN for 18 years and this is sad service to loyal customers.
Ok with no surprise I still dont have a phone but paying for new phone. They dont even give me a replacement phone after the regional manager said he will find out and try to organize one but again NO feedback. This has been 6 months that I pay for n new phone but just have a simcard. How can they stock phones and the parts are not available in SA? They keep on telling me that they waiting for screen from USA. The concern must be with customers and not sponsorship with boks. Without customers mtn will be lost. I have been with MTN for 18 years and this is sad service to loyal customers.