1 reviews | Active since Jul 2017
Very bad service
<p>I have an MTN contract which I cancelled because the contract was at its end .I phoned in to the MTN clients services about six weeks ago they then promised me the contract was cancelled and I should have to worry about it but to my shock the contract is still active I spoke to the consultant at MTN helpdesk and the guy told me that there have been 6 emails sent to their retentions department but there's no reply it's like you are just good enough to join but when you leave /cancel your contract no one can assist you I've been given more minutes data and sms ...so when my contract was supposed to end I'm still paying a contract that should have cancelled which I feel is very wrong and unprofessional.</p>
I spoke to retentions and cancellation department the consultants name was Denesha the mtn reference nr i got was ********** 51 and (i was suppose to get an sms to say that im no longer on the contract but prepaid) the lady told me that there was an technical glitch on the system i received minutes and sms and the 300 mb data ....im really disappointed because you tell me that everything is sorted but here im going to have to pay again i feel this is unfair because because there was a problem on uour system i have to pay the penalties when you phone 808 it says the nr is no more available on a conyract yet im eligible for an upgrade in 2019 come on guys you guys must get your story straight when is this going to be rectivied.I would like to have an answer because this is becoming a big problem i just paid for the contract no guys
I spoke to retentions and cancellation department the consultants name was Denesha the mtn reference nr i got was ********** 51 and (i was suppose to get an sms to say that im no longer on the contract but prepaid) the lady told me that there was an technical glitch on the system i received minutes and sms and the 300 mb data ....im really disappointed because you tell me that everything is sorted but here im going to have to pay again i feel this is unfair because because there was a problem on uour system i have to pay the penalties when you phone 808 it says the nr is no more available on a conyract yet im eligible for an upgrade in 2019 come on guys you guys must get your story straight when is this going to be rectivied.I would like to have an answer because this is becoming a big problem i just paid for the contract no guys
Ill be waiting on a reply
Ill be waiting on a reply