Very bad service

I created an account just to review MTN's bad service. My debit order did not go through on the end of March 2020 because I am on unpaid leave due to this Covid19 pandemic so trying to manage my funds for essentials. However I did make a payment on the 30th of March 2020 and an additional payment on the 9th of April 2020 because I did not know what the total was so just to make sure. My lines were suspended on the 8th of April and have been of since then. I have tried to phone customer care and can not seem to talk to a "service champion" which I assumed is because of current situations. I have completed 3 online contact forms to which are responded to but just for security questions to access my account and that's it. Nothing happens after that. I tried using Facebook today as recommended with a supposed average of 1hour turnaround time just for someone to say my account is in arrears. The turnaround is not 1 hour. The last response was at 16h55. I dont think I will get another response before tomorrow which means the 9th day without a connection. I have not experience bad service to this extent from MTN in the 12 years I have been with them and really makes me wonder if it's worth it to do future business with them.