VERY BAD SERVICE

Good day, Poor poor poor service!!!!!! My phone were suspended from the 3rd of March 2021. I made a payment on the 29th of April. I phoned the call center on the 3rd of March, they advised me that my account is in arrears and I must make a payment and we also made payment arrangements for the arrear amount. After our telephone conversation on the 3rd I made another payment to MTN. I did another payment on the 5th of May. On Monday the 10th of May my phone was still suspended and I called in again. The call center advised me that they can see the payments I made towards my account and I must switch my phone off for an half an hour then I will be reconnected. From the 10th until the 11th I switch my phone off for a couple of times for more than an hour at a time. My phone was still not working. On the 12th of May I phoned in again, the call center advised me that to reconnect my phone will take another 24 hours. I've explained to them the whole story over again and said I am not happy with the service I get from MTN and that I am driving long distances and can not be with out a phone. I've told them that I am going to write a report on Hello Peter about the bad service I get from them. They said no, after 24 hours my phone will be reconnected. On the 14th of May my phone was still not activated and I phoned in again. The call center advised that they did received feedback and it was after the 24 hours, that my phone will be activated now. I've asked them why didn't anyone come back to me or gave any feedback to me. I also asked well if everything is NOW ready after so many days when will my phone be activated. So the lady said again, it will take another 24 hours. It looks like that the only words the staff can say is 24 hours!!!! I am furious!!!!!! TODAY IS THE 18TH OF MAY AND MY PHONE IS STILL NOT ACTIVATED!!!!!! CAN SOMEONE PLEASE URGENTLY ASSIST. I AM VERY DISAPPOINTED IN THE SERVICE MTN GIVE THEIR CLIENTS.

YOU MUST STEP UP OR YOU WILL LOSE A LOT OF CLIENTS, AND THE FUNNY PART OF IT ALL IS THAT YOU DON'T EVEN CARE!!!!!!!