1 reviews | Active since Feb 2017
Very bad service
<p>I feel very unhappy with the service of Mtn, I fell behind with two installments on a cellular contract May & June 2016 but paid up July 2016, the legal department assured me they would withdraw my handover from VVM debtcollectors, which want me to pay R6000 for two installments that are behind, what happened to penalty fees because I'm still sane after all,after couple of emails to mtn's legal department, iv'e received no contact and I'm utterly disappointed in the Mtn brand, which was once the number One Cellular Network. To top it off I'm now blacklisted because of their unaccaptable service and dare I say incompetence.</p> <p>However I hope Mtn can restore some integrity to their brand and resolve this unpleasant issue asap.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***