Very bad service

I have been waiting for weeks for the mtn team to call me re my matter and i receive an auto reply when sending them an email. Please call on *** Dear Valued Customer

Thank you for submitting your query through this medium of correspondence.

Please note that this is an automated response. If not already done, kindly provide us with your ID number, cell number and/or MTN account number to ensure a speedy resolution.

Your reference number for this query is ***. Please keep the reference number so we can assist with tracking your query. We will respond to your query within 24-48 hours (working days).

Kind Regards, MTNSP Legal Action Department MTN Service Provider