Very bad service.
<p>. I am a mtn customer for many years and recently tried to add another contract to my account. I app**** Thursday 29 December 2016 for a contract and was told it could take up to 48 hrs to get approval. It has been 7 days now and still no answer. Staff at the Grove is polite but can't give me any answers. Your service is pathetic. I am standing in your shop now to enquire and will cancel the contract if there is no answer again. Still no answer, just cancelled the application. Pathetic!!!</p>
This is a copy letter that you send to everyone. If you investigated you would have known that I posted this complaint while I was still in the store and as soon as I walked out (after cancelling the contract) they immediately phoned me too tell me that the contract is now finalised and that I can come and collect the phone. Needless to say it took another 6 days of nagging and another trip to the shop to get the SIM activated.
This is a copy letter that you send to everyone. If you investigated you would have known that I posted this complaint while I was still in the store and as soon as I walked out (after cancelling the contract) they immediately phoned me too tell me that the contract is now finalised and that I can come and collect the phone. Needless to say it took another 6 days of nagging and another trip to the shop to get the SIM activated.