VERY BAD SERVICE

I am furious about the treatment I have received from MTN since I joined. To begin with, I was not properly informed about the amount I would have to pay and was given conflicting information regarding my Pro Rata.

It's unfortunate that despite my many calls, I haven't received a clear response when I've asked questions about exactly what my premium is. I opted to settle my outstanding balance by an EFT payment via my bank after my debit order bounced last month due to the Debit Order Date they selected for me. After making two payments, I received a message from MTN representatives stating that the amount did not appear on their end. I verified their banking information, but it still does not show up, and nobody is helping me to get my money back.

I'm angry that I'm getting the runaround for my money and that there is such a ridiculous lack of customer service.