Very bad service

Good eve all

I trust you are well

This is a Complaint email and I sincerely hope you take up this matter | My month to month number is ***

* I took this package as it suits my needs, during the course of last month, I did not use the service as I worked in the southern cape, when I returned home the WIFI was off, I proceeded to pay the outstanding balance (R319,50) on 27 Aug on the MTN App, after about 2 hours I called the call centre and spoke to Tlakadi Ngwenya, who advise me the service is off, and my service will only be restored 01 September 2025, however he will get a team lead to callback

* At around 12pm that same day 27 Aug, still no team lead call, I called back & then spoke to a lady (unable to remember the name), who then assured me another callback from a team leade, still no call @ 3pm I called the call centre again, whereby Tlakadi Ngwena again answered, he then called a team leader (not sure of the name | Vel???) who answrred my questions very calmly, however all wrong information, he requested me to go to the MTN store and purchase a recovery bundle, I proceeded to the store only to be told my Warwick (MTN Cape Gate) this cannot be done as the system will not allow it, he then proceeded to call the MTN call centre @ around 5pm 27 Aug and spoke to a lady, whereby she spoke to me also, (guess what | no trace of the call) as per Abdullah who called me today for the complaint i sent - the agent 27th Aug said this cannot be done and advised all team leaders have left, unfirtunately nothing can be done

* I then waited till today for the new data to kick in, please also see below screenshot I received from MTN @ 01h04 this morning - yest my data is not connecting

* I sent complaint email whereby Abdullah called me to explian, he listened to my concerns, however also advised he will request escalations on all my concerns, call the MTN store in Cape Gate as well as find out about data/sms I received | to date no feedback

* Therefore I am saying, if no notes are being made on your system - this constitute *****/something to hide? - Plase investigate * I received an sms from MTN saying my data has been allocated | yet nothing available | Im connected to router but not internet * All tickets logged are being closed without proper investigation * Your team leader & agent are giving incorrect information - I was made to go to a store (whereby for nothing) * I am truly upset about this ordeal - as it seems no one knows what they doing and the client is being shifted from pillar to post

Therefore I also request the following - please listen to all my calls made 27 Aug from *** as well as the call made from your Cape Gate branch on 27 Aug around 5pm

I have copied my work email address | as you can see, I work @ ER24, whereby require to be online in every shift I do, to date im not able to do so based on wrong info and BTW, I purchased the item online, therefore no one advised me any better of the product - that call can be listened to as well

Finally | As today is 01 Sept with no Data |I therefore tender my 30 day Termination of Contract and you can use the above as a reason for termination

Very disgruntled unhappy client

Geoffrey Ridder ***