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Lebo N

1 reviews | Active since Feb 2021

29 Jul 2023, 11:59

Very bad service

I previously lost my laptop and claimed it from the MTN insurance and it was replaced by the HP laptop. there was no problem. I then upgraded to a new contract and got the Hauwei, before signing the contract i was told that the contract is inclusive of a insurance premium only to find out that it’s insured the replacement which is the HP and not the new Hauwei. I don’t understand how they can do that!!! There’s no way i could be paying for an old laptop and the amount is included in the monthly payment for the new upgraded laptop. I need this sorted out else i’m going back to Vodacom and you’ll never see me with an MTN contract whatsoever!!! I’m canceling this contract since it’s due for an upgrade. I’ll be forced to go to another service provider. I sent an email to my claims on 26 July and till date they’re no response.

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LN
Lebo N's update17 Aug 2023, 16:41
Reviewer Update
I renewed my contract since the laptop was not insured. Did the contract renewal at the Glen and was assisted by Sibusiso. He promised to call back to inform me that the laptop is available or not. He was sick over the weekend and apparently couldn’t go to work. Once at work on Monday he conveniently forgot to call until i go to the branch and enquire. He called me back to tell me that they have stock of laptops but can’t release them without router, they out of router. He said they were doing stock take yesterday 16 Aug and will call me today 17. Still waiting and when i call his phone it’s off. I need this laptop urgently else im going to cancel the contract and go with another service provider.