1 reviews | Active since Aug 2013
Very bad service
<p>I called in today to do a sim swap and one of ur agent Sakhile Ntuli was very rude from the start,he was shouting at me and didn't even allow me to ask questions..he then put me on mute for about 5mins,after he told me that my sim swap will be ready between 2 to 24 hours without even apologizing for putting me on mute for a long time.</p> <p>Im even thinking of changing my network provider </p>
Thank you for your post
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for their attention.
We are really sorry for your bad experience with us.
Regards
Nompumelelo
REQ: **********
Thank you for your post
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for their attention.
We are really sorry for your bad experience with us.
Regards
Nompumelelo
REQ: **********