kR
kyle R

1 reviews | Active since Dec 2013

16 Aug 2016, 13:35

Very bad service

<p>I went to the Woodlands branch to upgrade. they didnt have the phone that i wanted and offered to order it for me.. i gave them all my details to call as soon as they have the phone in stock.. its been a month and 2 weeks nobody has called me.. I then went to the centurion branch in the mall. they also didnt have the phone for me. I placed an order like woodlands. This was about a month ago. Today i went into the branch and all they can say is they dont have stock. nobody can tell me when they getting stock or when the next order will come... how do you run a business if you dont know when your stock comes in or you dont keep your clients in the loop.. I then called the branch in Menlyn Retail Park.. they also didnt have stock. the person took all my details and said it will take 4 days and then they will call me.. but guess what nobody called again.. 1st thing is im very upset with the service because nobody kept me in the loop and nobody can give me an answer. 2nd thing is why does MTN have the phone on there flyers if nobody has the stock. what is the use of advertising something if you dont have it in stock.. Does MTN not CARE about there client are they just chasing new clients that the old clients get forgotten about... Im waiting for your response or will MTN show me again they dont care... everyday Vodacom , Cell C and telkom call me to move an i always say im happy with MTN. But afters this i feel like just anther number for MTN.. </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply17 Aug 2016, 21:31
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********

kR
kyle R's update18 Aug 2016, 06:31
Reviewer Update

Good day,

Thanks for the system generated email.

But i will be waiting for an call from somebody that can assist with this problem.

Thanks