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fred D

1 reviews | Active since May 2016

27 May 2016, 09:52

very bad service

<p>I sended my s6 samsung in for a warranty assessment due to a battery overheating problem,after 3 weeks that the phone was in the phone was sended back to the store due to the earphones not correct but its the earphones that was sup**** in the box,the earphones got nothing to do with the overheating of the battery,but this is now almost 7 weeks later...the store never phones me back thats mtn wonderboom junction an im paying for a phone i haven't got...be very aware to use thes network cause theres no after service </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply29 May 2016, 21:42
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

kindly provide us with your cell number or Id number in order for us to be in position to investigate and resolve your problem accordingly.

warm regards

mike

REQ:***