HM
Hans M
1 reviews | Active since Feb 2013
06 Apr 2016, 08:58
VERY BAD SERVICE
I have claim [#***7] with MTN insurance 3 weeks ago and I have not received any feedback so far. I have asked for help from CEO (Mteto Nyati) at MTN whom also failed to assist. I have tried to call their call centre for the past 2 weeks and SOME CALLS being put on hold for more than an hour and the call drops after that.<br> <br> Please assist URGENTLY.<br> <br> Thanks
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Replies (1)
MTN South Africa's replyOfficial
07 Apr 2016, 14:52Hello hanzoo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Apr 2016, 14:52
Official
Hello hanzoo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,