EK
Eben K
1 reviews | Active since Feb 2016
15 Feb 2016, 20:12
Very bad service
Just received sms from debit order that went off. They did a double deduction on my account. Didn't even have the decency to let a client of more than ten years know. Very bad service from MTN
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MTN South Africa's replyOfficial
18 Feb 2016, 15:33Hello EbendK,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the debit order for the invoice of 07-01-2016 was not submitted, hence there was a double debit for January and February invoices on the 15-02-2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the debit order for the invoice of 07-01-2016 was not submitted, hence there was a double debit for January and February invoices on the 15-02-2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply18 Feb 2016, 15:33
Official
Hello EbendK,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the debit order for the invoice of 07-01-2016 was not submitted, hence there was a double debit for January and February invoices on the 15-02-2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the debit order for the invoice of 07-01-2016 was not submitted, hence there was a double debit for January and February invoices on the 15-02-2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***