CE
Chantell E
1 reviews | Active since Feb 2016
02 Feb 2016, 15:57
VERY BAD SERVICE
Today I have to resort to hello peter.<br> <br> I have a cellphone contract including insurance with Mtn which I started last year early March. <br> On the 11th of Desember 2015 my screen started to black out.<br> It looked like my lsd started leaking.<br> I reported my problem on the 17th. <br> <br> I've send Emails to [Email Removed] I've been into the branch store more than 6times.<br> ITS BEEN NEARLY 2MONTHS since reporting my phone not even one phone call has been made to me to arrange a date to collect my phone.<br> I've been waiting for just a simple call BUT NOTHING<br> This is absolutely ridiculous. <br> This is my last hope of getting my phone fixed.<br> SORT OUT THIS MESS
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
07 Feb 2016, 18:05Hello chantellVE,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the insurance supervisory team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the insurance supervisory team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Feb 2016, 18:05
Official
Hello chantellVE,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the insurance supervisory team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the insurance supervisory team for assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
