lK
lezane K
1 reviews | Active since Feb 2013
26 Jan 2016, 15:25
VERY BAD SERVICE
I WAS AT THE BRANCH IN KLERKSDORP WAS HELPED BY NADIA. MY STUFF WAS SENT IN AND AN HOUR LATER GOT A CALL SAYING IM DECLINE ON AFFORDIBILITY????? I HAVE 4000 LEFT AFTER EVERYTHING ON MY ITC, TRANSUNION EVERYTING ON MY NAME IS OFF<br> <br> I ASKED HER TO HELP SO I CAN SORT THIS OUT OR GIVE ME A NUMBER OR NAME WHO CAN HELP ME SHE SAID THERE IS NO WAY TO PHONE THE VETTING DEPARTMENT OR FOR HER TO DO ANYTHING OR SEE ANYTHING TO HELP ME<br> <br> I ALSO WORK IN FINANCE IF ITS DECLINE YOU CAN SEE OR DO SOMETHING TO FIND OUT WHAT THE REASON IS<br> <br> I WANT TO KNOW WHAT IS GOING ON DONT KNOW WHO I CAN SPEAK TO REGARDING THIS MATTER<br> <br> THANK YOU<br> <br> LEZANE<br> *** / ***
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Replies (1)
MTN South Africa's replyOfficial
27 Jan 2016, 10:05Hello lezane101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I've tried to contact you back but the phone is on voicemail. As per our telephone conversation earlier, the matter was escalated to vetting department to check what was the reason for the decline. Response was received and necessary feedback has been sent to you via your email.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I've tried to contact you back but the phone is on voicemail. As per our telephone conversation earlier, the matter was escalated to vetting department to check what was the reason for the decline. Response was received and necessary feedback has been sent to you via your email.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply27 Jan 2016, 10:05
Official
Hello lezane101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I've tried to contact you back but the phone is on voicemail. As per our telephone conversation earlier, the matter was escalated to vetting department to check what was the reason for the decline. Response was received and necessary feedback has been sent to you via your email.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I've tried to contact you back but the phone is on voicemail. As per our telephone conversation earlier, the matter was escalated to vetting department to check what was the reason for the decline. Response was received and necessary feedback has been sent to you via your email.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***