Very Bad Service

Very very bad service. All I want to do is transfer a existing contract to my name. In store they said I dont have a credit record (which I do, I checked with ITC who they use) and then Vanessa Kleingeld called me asking to upgrade when I told her I want a transfer first, she ensured me she will be able to help just to ignore my emails and phone calls. Customer services also has no idea what to say to me. This is really bad service from MTN.