RE
Rudy E
1 reviews | Active since Jan 2016
19 Dec 2018, 07:40
VERY BAD SERVICE
WOW MTN YOU ARE SUCH A BUNCH OF *****......PHONING ME AND ASSURING ME THAT MY ACCOUNT HAS BEEN SORTED, CREDIT PASSED AND THE CONTRACT AMOUNT RECTIFIED, ONLY TO FIND OUT THIS MORNING AFTER RECEIVIN MY ACCOUNT THAT, YES - NOTHING HAS BEEN DONE AND MY ACCOUNT IS STILL ON THE SAME CONTRACT AMOUNT AND NOOOOOO CREDIT HAS BEEN PASSED ON MY ACCOUNT. PLEASE GET THIS SORTED NOW!!!!!!!
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MTN South Africa's replyOfficial
19 Dec 2018, 10:19 Good day Rudy
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the lapse in service. Rest assured, it is not our intention to displease you.
Please be advised that I have credited your account with R133.13 for the overcharge from August 2018 to December 2018.
Your package update request has been escalated to our billing department for correction.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the lapse in service. Rest assured, it is not our intention to displease you.
Please be advised that I have credited your account with R133.13 for the overcharge from August 2018 to December 2018.
Your package update request has been escalated to our billing department for correction.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply19 Dec 2018, 10:19
Official
Good day Rudy
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the lapse in service. Rest assured, it is not our intention to displease you.
Please be advised that I have credited your account with R133.13 for the overcharge from August 2018 to December 2018.
Your package update request has been escalated to our billing department for correction.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for the lapse in service. Rest assured, it is not our intention to displease you.
Please be advised that I have credited your account with R133.13 for the overcharge from August 2018 to December 2018.
Your package update request has been escalated to our billing department for correction.
Warm regards, Jessica John Complaints Management Team
Best regards,