very bad service

I took out a month to month data plan with a router from MTN and have called numerous times complaining about they coverage and got no help.

I received a from a consultant in April advising me that they are aware that i am having network issues with they router and advised that they will be delivering a pocket router and they are sorry for the inconvenience and that they are aware that i have been paying for a service that has not been rendered to me. I advised the consultant that i wont be interested in the pocket router and can they cancel my contract and i will be dropping of they router at my nearest MTN as i was advised when signing up that should i not be happy or want to cancel i should return the router to any nearest MTN.

To my surprise I visited a MTN store that is close to me on the 2 May 2024 and was told i need to take it to clearwater mall I explained to the consultant that unfortunately I wont be able to drive that far.

i then called MTN and was told that they would send someone to collect however my debt order will still run i asked how is that as ive cancelled the contract.

no ones has called or confirmed when will they be sending someone.

its is false advertising and selling that they doing and they are not practicing TCF on they customers.